JOAN

We build the systems behind your firm, with your team.

Three ways to work with us, each described by what you get. You can start with the first and stop there.

Review, build, hand overThree stations joined by a line. First, scattered dashed tiles with one solid tile picked out: what to fix first. Second, a solid block being built, with a dashed plate above it. Third, the finished block with your people standing on top: handed over. 1 Review2 Build3 Hand over
From scattered tools, to one system built with your team, to your people running it.

Three ways to work with us

How an engagement works

Each step ends with something your firm keeps. We say what we will do before we do it.

A practical review

Decide what to fix first.

We look at your systems, data and suppliers with you, and agree the few changes that matter most. You get a clear view of where you stand and what to do next.

  • A plain picture of the systems and suppliers you have today
  • The few changes that matter most, in order
  • What to leave alone for now

Build it with your team

We connect your existing systems and build only what is missing.

We connect the tools you already use and build what is missing, in your own accounts wherever we can. Your people help shape it as we go, so it fits how your firm actually works.

  • Your existing tools, connected
  • The missing pieces, built with your people
  • AI where it helps, with your people approving

Hand it over, working

Tested with your team first.

We test it with your people and show that it works before we call it done. Then we hand it over to your team, with the records and the know-how to run it. It stays yours, so you can change suppliers, or stop working with us, without starting over.

  • Tested with the people who will use it
  • Handed over to your team
  • Your know-how, records and data stay with your firm

Where AI helps, and where it doesn’t

AI prepares the work, and your people make the decisions.

The same rule in every industry. Here is what it looks like in yours.

  • Capital & Wealth

    AI can helpGathers client history, drafts the review pack and meeting notes, and checks the numbers.

    Your people decideThe advice to the client. Licensed professionals keep the investment, legal and tax judgment.

  • Retail & Consumer

    AI can helpFinds the answer across stock, orders and policy, drafts the reply and flags a stock mismatch.

    Your people decideThe refund exception, the customer promise and the price.

  • Manufacturing

    AI can helpGathers shift notes, drafts the meeting summary and spots defects that keep coming back.

    Your people decideStopping a line, changing a supplier and the safety call.

  • Construction & Field Services

    AI can helpCompares drawing versions, drafts the daily report and chases missing sign-offs.

    Your people decideThe change order, the safety stop and the price to the client.

  • Technology

    AI can helpAssembles the account history, drafts the renewal brief and answers “where is…?” questions.

    Your people decidePricing, product promises and the customer relationship.

  • Professional Services

    AI can helpFinds past work, drafts the first version and checks the numbers.

    Your people decideThe advice, the price and what goes to the client.

By industry

Examples by industry

Each industry page shows the problems, the numbers and where we would start.

How we build
  • Plan to retire within 10 years: 35
  • Not planning to retire within 10 years: 65

Wealth managers, family offices, private equity and investment banks.

35 in 100 US financial advisers plan to retire within ten years. They look after 40% of the industry’s assets.

Source: Cerulli Associates, 2026

  • Expected to come back as returns in 2024: about $17
  • Stays sold

Each square is $1 of $100, rounded to whole squares.

A clear weekly view of sales, stock and returns.

About $17 of every $100 of US retail sales was expected to come back as returns in 2024 (16.9%).

Source: NRF and Happy Returns, 2024

Hours lost a month at a large plant

201939
202327

Down from 39 hours in 2019, still about 27 a month.

Survey data from April 2019 to March 2023, published in 2024.

Keep production running, and keep your people’s know-how on record.

27 hours a month lost to unplanned downtime at a large plant, down from 39 in 2019.

Source: Siemens, The True Cost of Downtime, 2024

Contractors with projects delayed by worker shortages

Down from 66% in 2022, still nearly half in 2025.

Help crews find the right drawings and information faster.

45% of US contractors surveyed had projects delayed by worker shortages in 2025, down from 66% in 2022.

Source: AGC and NCCER, 2025

A developer’s 40-hour week

  • The rest of the week
  • The lost day: 8 hours or more

Grow without losing what your company knows.

69% of developers say they lose 8 hours or more a week to inefficiencies.

Source: Atlassian, State of Developer Experience, 2024

20202024
  • Billable: 73.2% in 2021, 68.9% in 2024
  • On time: 80.2% in 2021, 73.4% in 2024

The scale starts at 60%.

More of the day on client work.

68.9% billable utilization at professional services firms in 2024, down from 73.2% in 2021.

Source: SPI Research, 2025

Next step

Tell us what you want to fix.

Tell us what slows your people down. A practical review is often the right first step. Please leave out client and account details.

Start a conversation